To start new service or transfer existing service, the customer financially responsible for the account must apply for the account online or in-person. All applicants must provide the following:
  • Valid drivers license or government issued photo ID 
  • Copy of rental license agreement (if not the homeowner)
  • Deposit: $162 ($52 water, $66 sewer, $44 trash). This deposit is typical for a house, where all three services are provided. Most apartments have a deposit of $118, as we only provide water and sewer.
    • In lieu of deposit, a current letter of credit from another utility provider showing 12 months of continuous service without penalties or discounts may be provided
  • Payment of all prior outstanding bills 

Online - Complete this form and return it by email. 

Cancelling service may be done by phone or in person. 



Customer Service Office
401 Independence Street
P.O. Box 617
Cape Girardeau, MO 63702-0617
573-339-6322 Phone
573-339-6306 Fax
Hours: Monday- Friday  7:30 a.m. to 5 p.m.