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Date and Time
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September 9 2020 4:00 PM to 4:30 PM
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Description
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RFP Customer Service Relocation
Design-Build to relocate Customer Service to Public Works and Osage Centre, and reconfigure office space at Osage Centre
The City of Cape Girardeau, MO is soliciting proposals from interested entities to enter into a Design-Build Contract with Guaranteed Maximum Price to design and construct renovations to relocate Customer Service from City Hall to space within Public Works and Osage Centre, and to reconfigure the office areas at Osage Centre.
Summary:
The City of Cape Girardeau encompasses approximately 29.8 square miles and serves a population of approximately 37,943. The City operates under a city manager form of government.
The City intends to relocate Customer Service to Public Works and Osage Centre in advance of City Hall moving from 401 Independence to 44 N. Lorimier. The City Hall project is expected to be complete in September 2021. Public Works is located at 2007 Southern Expressway. Osage Centre is located at 1625 N. Kingshighway. Ideally, Customer Service will operate out of the new locations in or before April 2021.
Currently, Customer Service occupies an office on the main level of City Hall. Space will be provided in the new locations for up to 4 employees in each location, including 1 supervisor and 2-3 customer service representatives. If possible, the City would like to re-use the recently purchased cubicles in the current Customer Service office. At Osage, the existing concession area to the west of the reception desk will be converted to Customer Service offices; this area is approximately 17’ by 18’. At Public Works, a portion of the main lobby will be converted to Customer Service offices; this area could be up to approximately 19’ by 40’.
At each location, the project may require construction of new partitions with interior doors and windows and sound-attenuating insulation, relocating and/or adding mechanical vents, electrical outlets, fire sprinkler heads and lights, data ports, addition of card readers and security cameras, and installation of a drop box for accepting after-hours payments.
At Osage Centre, the office area is comprised of an administrative area and reception window, a waiting area, a workroom/copy room, two recreation supervisor offices, and a recreation manager office. Staff would like to reconfigure the offices to provide additional counter/desk area, a small break area/conference room, and renovated workroom/copy room. The project may require construction or relocation of partitions with interior doors and/or windows, relocating and/or adding mechanical vents, electrical outlets, fire sprinkler heads, lights, data ports, security cameras and new flooring. The office area is approximately 40’ by 32’.
The city has floor plans for Osage Centre and Public Works, and for the cubicles in the current Customer Service office.
Schedule:
Proposals due by 4 p.m. September 9, 2020
Firms short listed and notified by September 14, 2020
Interviews week of September 21, 2020
Firm selected September 28, 2020
Recommendation to City Council October 19, 2020
Questions concerning this RFP must be submitted in writing to Anna Kangas, Transformation Manager, no later than Tuesday, September 1, 2020.
Mail: Anna Kangas
Development Services
401 Independence
Cape Girardeau, MO 63703
Phone: 573-339-6613
Email: [email protected]
Direct contact with other staff, elected or appointed officials or selection committee members concerning this RFP at any time is strictly prohibited.
Submittals will be received until September 9, 2020 at 4 p.m. A total of six copies of the RFP must be submitted. Mark the outside of the envelope with the project name: Request for Proposals for Customer Service. Late submissions will not be accepted and shall be returned unopened. The City reserves the right to reject any or all submissions, or any part thereof.
Please submit Proposals to Anna Kangas at the address above.
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