The City of Cape Girardeau provides water and sewer services for residents and businesses, as well as
residential trash and recycling services. Electricity and natural gas are provided by
Ameren Missouri.
Billing Schedule
City of Cape Girardeau accounts
are billed for water, trash, and sewer on a monthly basis. Please keep your mailing and or e-mail address information current; bills and shut off notices are
NOT forwarded. A bill is mailed/emailed to the account holder according to the billing cycle, which is based on the date which service was started. Bills are mailed/emailed out on a Wednesday and payment is due two weeks later.
Sign up for e-billing and receive your utility bill quicker. Bills are considered delinquent after the third week, with a 10% penalty being added to the amount due. Accounts are disconnected after two missed payments.
Making Payments
City water, sewer, and trash bills can be paid online, in person, by mail, by phone or by FREE automatic bill pay service.
Sign up for AutoPay: The monthly bill can be automatically deducted from a designated checking or savings account at no additional charge. Once registered, the autopay will immediately be established for payment. Payments will immediately be recorded against the utility account. If unable to register online, print the AutoPay Form here and return to the Utility Billing Office.
Pay online using the secure, third-party site, "Tyler Payments/Chase." A service fee is charged for each online transaction:
- 3.75% service fee ($1.95 minimum) for credit and debit cards
- $2.24 for e-checks
Payments are recorded against the utility account within 1-2 business days. The account number is required to pay online. The account number is located at the top-center of the utility bill. The eight digits before the dash are the account number; the five digits after the dash are the CID number.
Online payments for a disconnect notice MUST be completed at least two business days prior to the shut-off date shown on the notice. If payment is not posted to the utility account prior to the shut-off date, utility services will be subject to disconnection, and fees will apply. Online payments made within two days of the shut-off date will not prevent services from being disconnected.
Pay by phone - just call 573-339-6322 during regular business hours. We use the secure, third-party site, "Tyler Payments/Chase." A service fee is charged for each over-the-phone transaction:
- 3.75% service fee ($1.95 minimum) for credit and debit cards
Payments are recorded against the utility account within 1-2 business days.
By mail by sending payment and the billing stub or account number to the address below.
In-Person by credit/debit (Visa, Mastercard, Discover, American Express)(3.75% service fee [$1.95 minimum] for credit and debit cards), cash, check, or money order. Bring your bill with you.
Locations: Utility Billing Office at Osage Center, 1625 North Kingshighway.
- Hours: 7:30 a.m.-4:30 p.m.
- Dropbox: Available 24/7 on the south side of Osage Center under the porch awning. The dropbox is checked daily at 8 am.
All receipts are void if payment does not clear our bank. If a payment is returned by our bank and it was taken for preventing disconnection or asking for reconnection, the service will be subject to immediate disconnection. No additional notification will be sent. A $25.00 penalty will be assessed for any returned payment made to the City of Cape Girardeau.
Questions
Utility Billing Office
1625 North Kingshighway Street
P.O. Box 617
Cape Girardeau, MO 63703-0617
573-339-6322 Phone
573-339-6306 Fax
[email protected]
Hours: Monday- Friday 7:30 a.m. to 4:30 p.m.